Advanced Rules
Set rules and conditions to control how returns and exchanges are processed
- How to waive the return handling fee on exchanges (Returns V2)Why customers may be charged a handling fee on free exchanges, and how to waive it using an Advanced Rule.
- Understanding advanced rules (Returns V2)How Advanced Rules give fine-grained control over return processing in Returns V2, covering conditions, actions, AI-generated rule insights, and RMA history.
- Understanding compare-at price (Returns V2)The product purchase price condition in Advanced Rules can block a return once an item's discount exceeds a threshold you set. This article explains how the discount is calculated, with worked examples.
- Understanding custom return windows (Returns V2)Custom Return Windows use Advanced Rules to set different return periods for specific dates or order attributes. This article covers the available conditions.
- Understanding the return handling fee (Returns V2)The return handling fee is a fixed amount merchants can charge on returns to help cover processing costs. This article explains how to configure it, how it's calculated and displayed, and how to override it per order or