How to process an exchange (Returns V2)

In this guide, you will learn how to process an Exchange in Swap. To learn how to request a return, please follow this guide.

Processing an Exchange

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1. Go to the Swap Dashboard
   
2. In the "Type" column, you can see which returns are exchanges.

1. Let's open an RMA

1. This is the item that is being returned

1. This is the item that it is being exchanged for

1. The item is not approved

1. Click "Approved" to approve the item

1. Here, you can find a financial breakdown of the RMA. In this case, it is an equal exchange

1. Here, you will find the customer info and shipping address

1. This is the shipping carrier information

1. Click "Process Return" to process and close the RMA

Identifying exchange orders in Shopify

In Returns V2, exchange orders do not carry an order name prefix. This is intentional — prefixes were not reliably applied in all cases in Returns V1 either, so they are not a consistent identifier.

To identify exchange orders or trigger automations in Shopify, use order tags rather than order name prefixes.