Powering growth through returns
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Solutions by swap
An unparalleled exchange experience for your customers
Provide customers with a seamless white-label return platform. Easy for customers, efficient for your team, great for your brand
Enable customers to get the right item before returning the wrong one with easy one-click exchanges. Swap works to save the sale, and covers risk of non-return on your behalf
Get the actionable product insights you need drive to drive up customer satisfaction, enhance your product offering and boost your bottom line
Take back your team's time while staying in full control, with customisable rules to automate your returns processes
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Innovative working capital solutions to help you grow
Balance your cash flow with support from Swap. Swap will reimburse you for all your return payments at times of your choosing, giving your flexibility to power through seasonal cycles
Hold onto your return payments for longer with queued refunds. When your process a return in Shopify the item is restocked but the refund payment is queued, meaning you keep hold of your cash for an extra 4-5 days
Join Shopify’s most forward-thinking brands
Exchanges are 100% the most important thing we look to achieve with returns. It creates a memorable customer experience and ensures they find products they love. With Swap we have found a solution that facilitates this for our customers.
Exchanges are 100% the most important thing we look to achieve with returns. It creates a memorable customer experience and ensures they find products they love. With Swap we have found a solution that facilitates this for our customers.
With Swap we’re able provide a positive returns and exchanges experience that goes above and beyond the traditional platforms we have used before. The Swap platform helps to build our brand identity out further with a solution that previously was only available to much bigger stores
Now we can give our customers an easy path to exchange for a different size or color, or a new product altogether. It's like night and day compared to the manual process we had before. The Swap team is also super responsive whenever I have any question on returns or their platform
