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Ecommerce returns aren't new. They’re more complex, expensive and critical to the customer experience than ever. As return rates rise, brands are rethinking not just how they reduce returns but turn them into retention moments to main profitability.

Holiday returns are a certainty where every January, brands brace for a flood of returns, exchanges and refunds. The season that drives record sales also brings one of the highest operational burdens of the year. But it doesn’t have to.

In the fast-paced ecommerce world, consumers expect seamless, personalized experiences across all channels: online, in-store, and everything in between. 

Effective inventory management is critical for the success of any ecommerce business.

When it comes to sales tax in California, ecommerce business owners face unique challenges. Unlike the simplicity of federal taxes, U.S. sales tax, including California sales tax, is governed by both state and local authorities, with varying rules and rates depending on where you do business.

Sales tax isn’t exactly what gets ecommerce founders excited, but it's a necessary part of doing business in the U.S.

Expanding your ecommerce business internationally can open new revenue streams but also introduces complexities, especially when it comes to duties, taxes, and tariffs.

Ecommerce shipping isn’t just about putting items in boxes and sending them off to customers. It’s a key part of your customer experience and an integral piece of your business’s success.

As ecommerce businesses scale, managing logistics effectively becomes more important than ever. Whether you're selling clothing, electronics, or other consumer goods, having the right ecommerce integrations can streamline your operations, reduce costs, and ultimately improve your customer experience

If you’re in the business of global ecommerce, you know that navigating cross border shipping can be a logistical minefield. Between tariffs, customs duties, and a maze of paperwork, it’s easy to see how the complexities of international trade can eat away at your margins. But what if we told you there’s a way to recover some of those costs?

The ecommerce world runs on one thing: a well-oiled supply chain. If it’s working smoothly, you can focus on what really matters—creating awesome products, growing your brand, and delighting your customers. But, let’s face it—supply chains can be messy, especially when the ground shifts under your feet, like with changing tariffs.

As the ecommerce landscape continues to evolve, the pressures on online retailers to optimize their checkout processes are growing.

As your ecommerce business scales, the last thing you want is returns to become a logistical mess. Managing returns is one of those necessary evils that all growing businesses face, and if it’s not done right, it can cost you more than just a few unhappy customers.

Global ecommerce presents unprecedented opportunities for growth, with cross border sales expected to reach $7.9 trillion by 2030. ‍However, navigating the complex landscape of international customs and tariffs can be challenging for growing businesses. 

As an ecommerce business, managing your inventory efficiently can make the difference between success and struggle. One of the key metrics for evaluating your inventory management is the inventory turnover ratio. In this guide, we’ll break down what this ratio is, why it’s crucial for your business, how to calculate it, and how to use it to make smarter decisions for your ecommerce operation.

Expanding your ecommerce business globally is an exciting opportunity, but it also brings new challenges, especially when it comes to pricing. Whether you’re dealing with fluctuating demand, rising tariffs, or changing tax compliance requirements, creating a responsive global pricing strategy is essential for maintaining profitability and competitiveness. 

If you’re running an ecommerce brand on Shopify, you’ve likely come across the question: “How do returns work on Shopify - and how can we make them more efficient?”

The US-China trade relationship has been under constant flux, with tariffs on Chinese goods being one of the most prominent points of tension. 

As global trade continues to expand, ecommerce brands are increasingly feeling the effects of international tariffs. 

Welcome to the world of ecommerce inventory management, where chaos turns to clarity and your logistics transform into your brand’s secret weapon. 

Going global is one of the best ways to maximise a brand’s potential but when it comes to the mechanics of navigating cross border ecommerce, businesses in new global markets need to prepare to face substantial regulatory challenges. While international growth offers access to new customer bases and revenue streams, it simultaneously introduces complex tax obligations that require careful navigation and thorough preparation.

A study by Avalara showed 79% of small and mid-sized ecommerce businesses find managing sales tax compliance pretty challenging, with many struggling to navigate the complexities of multi-state taxation and changing regulations. 

Significant changes to U.S. trade policy are taking effect in 2025 — and ecommerce businesses around the world need to act now.

Returns are an inevitable part of running an ecommerce business. Whether it’s due to a product defect, incorrect size, or simply buyer’s remorse, managing returns effectively is crucial for maintaining good customer relationships. One of the key tools in streamlining the returns process is Return Merchandise Authorization (RMA).

For many growing businesses, cross border expansion presents itself as a powerful and exciting step into new untapped markets.

Expanding into international markets presents exciting opportunities for ecommerce brands, but it also comes with logistical challenges that can impact cost, efficiency, and customer satisfaction.

Cross border ecommerce can present a world of complications for businesses that are growing, especially in the fashion and apparel sector. Estimated at a current value of over $750B, the apparel & fashion ecommerce vertical is projected to reach a huge 1.6 trillion USD by 2030.

The luxury resale market is rewriting the rules for ecommerce and sustainability with projections estimating a $38.32 billion industry in 2025. Millennials and Gen Z are at the forefront, embracing affordable, sustainable, and high-quality secondhand goods while supporting the circular economy.

In 2025, AI is no longer optional in ecommerce—it's essential. From social commerce driving $2 trillion in global sales to mobile commerce hitting $710 billion, AI is reshaping how businesses connect with customers and manage operations.

New China tariffs and the De Minimis exemption expiration create challenges for e-commerce. Explore solutions to manage costs, improve compliance, and stay competitive.

Tariffs ahead: Swap’s full-stack operations solution is the tool to help brands navigate cross-border selling even with the uncertainty of tariffs.

Selling across the United States is a tremendous opportunity for ecommerce merchants no matter where they’re located. For the nearly 350 million people that make up the 50 states, however, different taxes and rules apply, which also means a tax maze for merchants.

By 2032, the global ecommerce market is set to surpass $9 trillion. For brands looking to expand internationally, this spells a massive opportunity but also comes with lots of challenges. Selling internationally can get tricky quickly, especially when it comes to keeping up with compliance.

While proposed tariffs could mean big changes for international ecommerce merchants, anticipating the consumer behaviors that will shift in response is the way to set up your ecommerce store for global growth.

For ecommerce brands and Shopify stores, the potential impact of President-elect Donald Trump's proposed tariffs on global trade is something to consider when drafting up a plan for Q1.

Tech stack consolidation is the way forward for Shopify stores looking to scale. Costly tech tools add up fast but Swap’s all-in-one platform manages operations from shipping to tracking, package protection, and all cross-border logistics for fulfillment.

For ecommerce brands, the returns season—especially after the global gifting season—can be a logistical and financial headache.

Swap’s guide to overcoming the rush of returns after the global gifting season.

Turning today’s economic pressures into tomorrow’s growth strategies.

When the global gifting season that kicks off with Black Friday and Cyper Monday ends, the returns usually begin.

In the world of ecommerce, there are countless KPIs to monitor, but inventory turnover is one metric that most retailers prioritise.

Let’s talk logistics—yep, the nitty-gritty of getting products from your Shopify store into your customers' hands.

The global gifting season is one the busiest times in ecommerce, closing out the calendar year with high pressure on logistics.

As the biggest ecommerce events of the year, Black Friday and Cyber Monday present Shopify stores with unparalleled opportunities to boost revenue, secure customer loyalty, and stand out in a crowded marketplace.

Today’s ecommerce landscape is no longer confined by borders. While the global marketplace offers immense opportunities, it also has its unique challenges, especially when it comes to fulfilling international orders.

Giving your inventory a second life.

Recent studies have shown that businesses lose billions annually due to missing, stolen, or damaged packages.

In the fast-growing and competitive world of ecommerce, establishing cost efficiency for a D2C business begins and ends with managing the returns, refunds, and exchanges.

In the digital age, ecommerce is driving global trade and economic growth at a rapid pace.

Scaling your ecommerce business internationally unlocks new markets and possibilities for growth, but it also introduces complexities when it comes to shipping and customs.

Our same great app is available with instant download and plug-in to your Shopify store. If you’re new around here, Swap is the all-in-one logistics partner for your needs.

NRF's 2023 annual returns report tells a tale of two stories for the overall industry versus online retailers.

For Thomas Drew, he wasn’t just founding another company. He started a mission to transform mental health and holistic wellness.

Dom’s path into fashion, you could say, is the road less traveled – from IBM consultant to Lyft strategist to founder of Mantra, the best polo on the planet (and for the planet).

From day 1, Bianca Shames “was born a merchant” – today, she takes us through her journey from buying for her family’s boutique to running merchandizing for the world’s largest brands, including Gap, Victoria’s Secret, J.Crew, and Versace.

You hear that?! That’s the sound of the money counter from what you saved by using Swap