Customer Support

AI customer service agent that resolves and sells

Swap CS Agent answers almost anything a customer asks and takes action on it - returns, order tracking, refunds - while shoppers browse, ask size and fit questions, try on, and buy without leaving your site.

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Powering 1,000+ global brands

Swap customer data

Up to

90%+

auto-resolution

25%+

lift in conversion

24/7

always-on support

1,000+

brands on Swap

Swap CS Agent

Everything support does, plus shopping

Customer Support widget resolving a return inside the conversation

Resolves, doesn't redirect

It completes the task inside the conversation - returns, exchanges, order tracking, refunds, and order edits - instead of handing the shopper a link, and a human can take over any conversation with full context.

Customer Support widget showing product discovery and add to cart

Support and shopping in one

The same agent that fixes a problem also sells: shoppers search your catalog, ask size and fit questions, try on, and add to cart, in text or voice.

Customer Support conversations from multiple channels in one dashboard

Every channel, one dashboard

Website widget, WhatsApp, and email today, with phone, SMS, and TikTok on the roadmap, and every ticket, AI or human, lands in one Swap dashboard.

Customer Support performance and CSAT improving over time

Gets smarter every week

Every ticket a human resolves trains the agent, so the resolution rate climbs instead of plateauing, with CSAT captured after each conversation.

Customer Support agent helping a shopper before and after a sale

PRE-SALE + POST-SALE

One agent, before and after the sale

The agent that answers a sizing question is the same one that tracks the order and starts the return, so shoppers stay on your site and a support moment becomes another chance to sell.

Product search, size, fit, and virtual try-on, then add to cart
Order tracking, returns, exchanges, and refunds in the same chat
No charge on escalated tickets - you pay for resolutions, not hand-offs

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Customer Support agent connected to Swap commerce data

ONE PLATFORM

It knows more because Swap knows more

A standalone helpdesk only sees tickets. Swap CS Agent sits on the same platform as your returns, exchanges, and cross-border data, so it resolves questions a bolt-on tool can't, and it turns returns data into proactive recommendations that lift revenue.

Returns, exchanges, and logistics data the agent can act on
Proactive recommendations powered by real returns data
Works with Agentic Storefront, Returns, and Swap Global as one system

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From discovery to delivery. And back again.

Swap Discovery: get found.

See where and why your brand shows up, who appears alongside you, and what to optimize to improve your visibility.

Agentic Storefront: win the shopper.

Guided shopping with an agent that understands intent, answers product questions, and helps convert in one conversation.

Swap Global: scale to sell anywhere.

Handle duty, tax, customs, and delivery as you expand internationally, while remaining merchant of record throughout.

Returns: turn refunds into revenue.

Turn returns into exchanges and retained revenue, so a refund becomes another chance to sell.

See it answer, and sell

Join the 1,000+ brands who run on Swap.

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What is an AI customer service agent?

Can it handle returns, refunds, and order changes?

Can customers actually buy through the agent?

Which channels does it cover?

Is it just a chatbot?

Swap brings the full commerce journey into one connected platform, from first discovery to global delivery, and back again.

Last updated: September 28, 2026