Powering 1,000+ global brands
Swap customer data
Resolve more, redirect less, and sell more
80%+
auto-resolution
24/7
always-on support
1,000+
brands on Swap
Turn shopper questions into conversion
Because it runs on Swap's platform - orders, returns, cross-border - the agent resolves what a bolt-on helpdesk can't, and turns what it learns into better answers.
Help shoppers buy with confidence
It recommends products, answers size, fit, and availability questions, and lets shoppers try items on virtually, so they check out knowing they found the right thing.
Give shoppers answers they can trust
Answers on orders, shipping, and policies come straight from your live site and product catalog, and discount codes are checked against their live terms, so shoppers get it right the first time.
Resolves instead of redirects
Order tracking, returns, and exchanges happen right in the conversation, so the shopper gets the problem solved instead of being sent to another page.
Gets smarter with every order and return
Knowledge updates from your site daily, and return reasons and your team's replies feed back in, so answers get sharper the longer it runs.
Give your support team time back
Routine questions, order tracking, returns, and exchanges are handled before they reach a person. Anything that does need your team lands in the Swap dashboard or the helpdesk they already use, with a summary and the full transcript, so they spend their time on the conversations that matter.
From discovery to delivery. And back again.
Live in days. Swap's agent builds itself from your existing product catalog and site, so you go live without a development project.
Swap brings the full commerce journey into one connected platform, from first discovery to global delivery, and back again.
Last updated: October 2026