Checkout+

Free returns and package protection, funded at checkout

One optional add-on at checkout bundles free returns and package protection, funded by your customers. 60%+ opt in across live deployments.

Powering 1,000+ Global Businesses

60%+

Shopper opt-in

Across live Checkout+ deployments

$0

Return label cost

Covered through Swap’s carrier network

$0

Returns subscription

On opted-in orders - Checkout+ replaces it

30%

Returns retained

As exchanges or store credit, average Swap Returns user

“Swap made it easier to track performance and improve our returns experience. It’s been a game changer.”

Stripe & Stare
Operations, Stripe & Stare

“Tap into up-to-the-minute insights on global sales, profitability, and returns.”

Nitesh Shah
Operations Director, Manor’s Golf

“Swap has been a flexible partner who understands the complexity of our global setup.”

Luke Green
Head of Ecommerce, Red Equipment

CHECKOUT+

Free returns and package protection in one system

Checkout+ treats free returns and package protection as one system - a single shopper-funded opt-in that removes return-label cost and brings both capabilities into one platform. Explore Swap Returns and Swap Protect for the dedicated capabilities.

Checkout+ revenue dashboard and bundled returns and protection workflow

Returns & Protection Together

Shoppers shouldn’t pay twice.

One optional checkout opt-in bundles free returns with lost, damaged, or stolen order support.

Protection sold alone, with returns running on a separate contract.

Who Does The Claims Work

Claims shouldn’t land on your team.

Claims are investigated and resolved through Swap’s automated portal, covering opted-in orders up to an agreed claim rate.

A merchant-held fee pool you manage yourself, or a third-party insurer between you and the outcome.

Economics & Revenue Share

Returns should pay you, not cost you.

Opt-in revenue funds return labels and the returns subscription, then pays you a net share.

Fees get collected, but the returns costs typically remain yours.

One System vs. Another App

Your stack doesn’t need a fifth vendor.

Runs on the same platform as your returns, shipping, and cross-border operations.

A separate app, portal, and integration bolted onto your stack.

Free Returns (US & UK)

Free returns shouldn’t come out of margin.

Domestic US and UK free returns, funded by the shopper opt-in, not your P&L.

Free returns are not a standard inclusion, and terms vary by vendor.

Returns & Protection Together

Shoppers shouldn’t pay twice.

One optional checkout opt-in bundles free returns with lost, damaged, or stolen order support.

Protection sold alone, with returns running on a separate contract.

Who Does The Claims Work

Claims shouldn’t land on your team.

Claims are investigated and resolved through Swap’s automated portal, covering opted-in orders up to an agreed claim rate.

A merchant-held fee pool you manage yourself, or a third-party insurer between you and the outcome.

Economics & Revenue Share

Returns should pay you, not cost you.

Opt-in revenue funds return labels and the returns subscription, then pays you a net share.

Fees get collected, but the returns costs typically remain yours.

One System vs. Another App

Your stack doesn’t need a fifth vendor.

Runs on the same platform as your returns, shipping, and cross-border operations.

A separate app, portal, and integration bolted onto your stack.

Free Returns (US & UK)

Free returns shouldn’t come out of margin.

Domestic US and UK free returns, funded by the shopper opt-in, not your P&L.

Free returns are not a standard inclusion, and terms vary by vendor.

Checkout+ is not insurance. It is a support and investigation service Swap manages directly. Claims are handled through Swap’s automated portal, covering opted-in orders up to an agreed claim rate. Free returns apply to US and UK domestic orders.

Revenue, not cost

One customer-funded opt-in replaces your returns subscription, label spend, and protection app.

One system, not another app

Checkout+ runs on the same infrastructure as your returns, shipping, and global operations.

Swap does the work

Claims are investigated and resolved through the automated portal, covering opted-in orders up to an agreed claim rate.

Built for 15%+ returns

Designed for high-return categories where free returns are table stakes and margin is already thin.

Customer choosing a return option in the branded Swap portal

Shopper-Funded Free Returns

Free returns that fund themselves, finally

Shoppers opt in at checkout and that revenue pays for the return label and the returns subscription - so free returns stop coming out of your margin.

Prepaid return labels on US and UK domestic orders
60%+ of shoppers opt in during checkout
No per-label charge on any opted-in order

Book a demo

Swap portal workflow reused to show a Checkout+ return and claim experience

Lost, Damaged & Stolen Orders

Claims investigation? Consider it handled.

A shopper files in your branded Swap portal and claims are investigated and resolved from submission to outcome - covering opted-in orders up to an agreed claim rate.

Swap does the work, not your CX team
Automated from submission to outcome
Every claim and deduction reported back

Book a demo

Opt-In Revenue & Net Reporting

Tip the returns P&L in your favor

Opt-in revenue, claim deductions, and your net share land in the same dashboard as returns, shipping, and cross-border data - nothing to reconcile.

See opt-in revenue and net share per order
No second portal, no second vendor invoice
Reported alongside your returns and shipping data

Book a demo

One choice at checkout

Free returns and package protection in one click, fully optional.

Orders tag themselves

Nothing changes in your fulfillment workflow.

Returns and claims run themselves

Automated from submission to outcome, exchange-first to retain revenue.

CHECKOUT+ FAQ

Everything brands ask before switching

Checkout+ is a customer-funded checkout add-on that bundles free returns with support for lost, damaged, or stolen deliveries. Shoppers who opt in receive prepaid return labels on US and UK domestic orders plus access to Swap’s automated claims portal.

Checkout+ brings Swap Returns and Swap Protect into one optional checkout experience, so the brand can remove return-label and returns-subscription costs on opted-in orders.

Nothing up front. Checkout+ is funded by shoppers, not brands - 60%+ of shoppers opt in across live deployments, and that opt-in revenue pays for the return label and the returns subscription on those orders. Swap pays the brand a net share of what remains after claim deductions.

There’s no separate protection app fee and no per-label charge on opted-in orders, and Swap platform fees stay capped at 3% as they do across the platform. Revenue-share terms are set per brand.

A shopper files a claim in the brand’s branded Swap portal. Claims are then investigated and resolved through Swap’s automated portal, covering opted-in orders up to an agreed claim rate. The brand’s CX team isn’t pulled in and there’s no manual handling required.

Every claim, deduction, and outcome reports back into the same dashboard as returns, shipping, and cross-border data - nothing to reconcile between systems and no second vendor relationship to manage.

Checkout+ runs on the same infrastructure as your returns, shipping, and global operations rather than as a separate app bolted onto the stack. It bundles free returns and package protection into one shopper opt-in instead of selling protection alone.

Checkout+ uses opt-in revenue to fund return labels and the returns subscription. Vendor terms and offerings vary and should be checked directly. This comparison requires PMM approval before publication.

FULL STACK PLATFORM