FAQs

Some of our most frequently asked questions.

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How much does Swap charge for shipping label generation?

We do not charge any extra related to shipping labels and the rates will be the ones that you currently have. We rely on your existing contracts with shipping providers to generate return shipping labels. This means that we will connect directly to your shipping providers through API to create return shipping labels on your behalf. Invoicing of the shipping costs will go as usual directly from your shipping provider (or your 3PL, if they are the ones owning the contract).

How does Swap Invoice?

Swap invoices monthly and collects subscription fees via Direct Debit.

What happens if the number of returns exceeds the limit per plan?

Our pricing plans are specially thought out to help you grow your business without worrying about exceeding certain limits. Pricing terms are agreed annually and remain in place for a full 12 months regardless of any increase in return volume through that period.

What happens if I wish to cancel?

If you wish to cancel your subscription, you will be required to provide a 1 month notice before the end of your contract to ensure the transition period of both teams is equally smooth.

Are there any integration and set-up cost?

We do not charge extra for any integration nor setup for all Shopify and Shopify Plus customers. We do however reserve the right to charge a small set up fee for integrations with third party warehouse management systems (i.e., NetSuite, MintSoft, BrightPearl).

Is my data safe?

Yes, we manage and store your data following the GDPR guidelines to make sure that everything is safe. We have Data Processing Agreements (DPA) in place to provide another layer of security for your data. All our servers are located in Europe.

Is there a limit to the number of users that can use the platform?

No, there is no limitation on the number of users from your company using the Swap platform