Protect

Premium services keep you covered

Through our global partners, we make premium services available to our brands and customers, such as shipping protection, while offsetting our planet’s carbon. Win, win.

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AI‑powered status intelligence
Predict delivery updates before they happen to cut tickets and build customer trust.

Omni‑channel alerts
Branded SMS and email updates—sent when and how you choose.

Live preview tools
Test emails and texts in‑app to nail the design and copy before sending.

Seamless help desk integration
Sync with tools like Gorgias to surface tracking info and resolve tickets faster.

“Swap’s platform was miles ahead of anything we’d seen. It gave us more control, clearer visibility, and a better way to scale.”

Nitesh Shah
OPERATIONS DIRECTOR @ MANOR’S GOLF

“Swap has been a flexible partner who understands the complexity of our global setup.”

Luke green
HEAD OF ECOMMERCE @ RED EQUIPMENT

“Swap made it easier to track performance and improve our returns experience. It’s been a game changer.”

Stripe & stare
OPERATIONS @ STRIPE & STARE

The costs are covered up front- no surprises.

With a premium upsell, Swap covers package protection. Opt-in with Swap, and let us handle the third-parties on your behalf.

All claims handled in dashboard

Raise a claim with a couple of clicks, all from your easy-to-use dashboard. One partner. All your operations solutions. Who said life couldn't be this easy?

Let us track your packages

Our global network means you spend less time dealing with lost, stolen, or damaged package claims for premium customers, and more time spent engaging with them.

Designed for seamless integration

From day one, Swap effortlessly integrates with your existing Swap systems, meaning returns and shipments are monitored in the same unified dashboard. No silos, no manual consolidation.