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Everything you need to keep moving
Choose a product to find setup guides, practical how-tos and troubleshooting help.
Global
Learn how to scale internationally with confidence, applying the right tax strategies to the right markets and guaranteeing your customers a total landed cost.
Returns V2
Turn return costs into retained revenue with Swap's exchange-first portal, advanced rules, and helpful automations.
Shipping, Tax and Compliance
Find out which tax and compliance processes Swap can automate to save you stress, and the data we need from you to make it happen.
Agentic Storefront
Improve discovery, conversion and your customer experience with Swap's AI-powered conversational shopping experience.
Discovery
Understand and improve how AI assistants such as ChatGPT, Gemini and Perplexity recommend your store, from your first visibility test to tracking AI-referred traffic and revenue.
Protect
Find out how Swap can save you time, money and headaches with our parcel claims management service.
Commerce Intelligence
Report on your order, product, and market data in a single place with Swap's analytics engine.
Returns V1
Turn return costs into retained revenue with Swap's exchange-first portal, advanced rules, and helpful automations.
Regulatory updates & guidance
The definitive Swap guides to market updates and regulatory changes - allowing you to prepare early and react with confidence.
Account & Admin
Manage your Swap account, users, and access settings.
Partnerships
Learn about our Partner Program, benefits, requirements, and how to collaborate through marketing initiatives, referrals, and product access.
Claims
Process for submitting claims for lost or damaged parcels (non-Protect customers only).
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Popular guides
Discovery
01Understanding Swap Discovery
Swap Discovery helps your store get found and recommended by AI assistants. This article covers its four features, the agent, what it changes in your store, and plans.
Discovery
02Understanding AI Visibility in Swap Discovery
AI Visibility tests whether AI assistants mention and recommend your store. This article explains what a test measures, how to read a result and what happens next.
Discovery
03Understanding one-time fixes in Swap Discovery
One-time fixes are setup jobs on your Swap Discovery dashboard that only need doing once. This article explains what each one does and what completing it involves.
Discovery
04Understanding Product Audit in Swap Discovery
Product Audit scores your Shopify products for AI readiness and prepares fixes. This article covers scores, single and bulk fixes, allowances and what it changes.
Discovery
05Understanding the Action Plan in Swap Discovery
The Action Plan turns AI visibility findings into tailored action items. This article covers reviewing and automating work, off-site sending, and seeing or undoing changes.
Discovery
06Understanding Analytics in Swap Discovery
Analytics shows the traffic and revenue AI assistants send your store. This article explains each report, connecting Google Analytics and what your plan includes.
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