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This article explains what duty drawback is, who it applies to, and what needs to be in place for a shipment to qualify.

Return addresses decide where returned items are sent. This article covers adding an address, assigning it to carriers, changing it and deleting it in Returns V2.

How to set up two advanced rules for Checkout+: hide the Checkout+ product from the returns portal, and waive return postage on protected orders in your contract’s regions.

This article explains how duties and taxes on cross-border orders are paid when you ship with Swap Global, and what that means for your business.

Capped returns limits how much Swap refunds automatically in a UTC day, week or month. This article covers setting the cap, what counts towards it, how queued returns are released and what happens when you change it.

Swap Discovery includes an in-app agent that explains GEO, suggests what to work on and helps you review prepared work. This article covers how to open the agent, what to ask it and how a conversation becomes a change in