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Everything you need to keep moving
Choose a product to find setup guides, practical how-tos and troubleshooting help.
Global
Launch and grow internationally with pricing, duties, taxes, shipping and compliance guidance.
Returns V2
Set up your returns experience, manage RMAs and turn more refunds into exchanges or credit.
Agentic Storefront
Configure AI-powered shopping and support experiences across your storefront.
Shipping, tax & compliance
Understand labels, customs, tax obligations and the operational rules behind every shipment.
Inventory
Improve forecasting, allocation and inventory decisions across your commerce operation.
Protect
Resolve lost, damaged and delayed parcel claims with less manual work.
Commerce Intelligence
Read performance data and turn reporting into clear operational decisions.
Account & admin
Manage access, users and the core settings for your Swap account.
Regulatory updates & guidance
Stay ahead of regulatory changes that affect international commerce.
Claims
Submit and manage lost or damaged parcel claims when you are not using Protect.
Partnerships
Find partner programme, integration and go-to-market guidance.
Returns V1
Find documentation for merchants still operating on the original Returns experience.
Start here
Popular guides
Global
01Getting started with Swap Global
Set up Swap Global on your Shopify store for the first time.
Returns V2
02Returns V2 quick start guide
Follow the complete setup journey for your returns and exchanges portal.
Global
03Understanding different tax strategies
Compare checkout, tax-inclusive, duty-inclusive and TLC-inclusive strategies.
Returns V2
04Setting up your Returns Portal
Configure branding, policies, carriers, exchanges, credit and customer emails.
Global
05Swap Global feature reference
Get a clear overview of the core Global features and how each one works.
Returns V2
06Search for returns in the dashboard
Find RMAs using order, tracking and customer information.
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