Articles
- Getting started with Returns V2Set up Swap Returns V2 from installation to your first processed return. This guide walks through each setup step in order and links to the detailed article for each one.
- How to process an exchange (Returns V2)Learn how to process an exchange from the Swap dashboard, including how exchange orders are created and identified in Shopify.
- How to search for returns in the dashboard (Returns V2)Learn how to search for returns in the Swap dashboard using order numbers, RMA numbers, tracking numbers, customer email addresses, and full names.
- Installing Swap Returns & Exchanges in Shopify (Returns V2)Swap Returns & Exchanges is the Shopify app that connects your store to Swap. This article covers how to install and update it, and what happens when you open it from Shopify.
- Processing Store Credit (Returns V2)Processing store credit in Swap involves approving the returned item and issuing any bonus credit through the RMA in the dashboard. This article walks through the steps and explains the difference in timing between Shop
- Processing a Refund (Returns V2)Processing a refund in Swap involves approving the returned item once it has been received and completing the RMA in the dashboard. This article walks through the steps, from opening the RMA to processing the return.
- Requesting a Return (Returns V2)Requesting a return means submitting an order and reason through the Returns Portal. This article walks through the process, step by step.
- Testing Different Return Instances (Returns V2)Testing each return outcome before going live confirms that refunds, gift cards, store credit and exchanges behave correctly in Swap and Shopify. This article lists what to test and what to check for each outcome.
- Understanding Gift Cards vs. Shopify Store Credit in Swap (Returns V2)Swap Gift Cards and Shopify Store Credit are separate, non-interchangeable credit systems. This article explains when each is issued and how to reissue the correct type.