Processing Store Credit (Returns V2)

Processing store credit in Swap involves approving the returned item and issuing any bonus credit through the RMA in the dashboard. This article walks through the steps and explains the difference in timing between Shop

1 min readUpdated Oct 1, 2026

This guide will walk you through processing store credit in Swap. To learn how to request a return, please follow this guide.

Processing Store Credit

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  1. Go to your Swap Dashboard
  2. In the "Type" column, you can see which returns are store credit.
  1. Let's open an RMA
  1. This item has not been approved.
  1. Click "Approved" to approve the item
  1. Here, you can find a financial breakdown of the RMA. The bonus credit is visible in this breakdown.
  1. Here, you will find the customer info and shipping address
  1. This is the shipping carrier information
  1. Click "Process Return" to process and close the RMA
  1. Shop Now credit will be issued after requesting the return. Shop Later credit will be issued after approving the return.