Articles
- How to upload quality control results by CSV (Returns V2)Uploading by CSV records the condition of returned items in bulk, for 3PLs that can export results but can't send them to Swap directly.
- Quality Control API (Returns V2)The Quality Control API lets your warehouse or 3PL push item inspection results to Swap as items are scanned. This article covers identifying items and orders, reading the response, and generating or rotating your API
- Understanding partial Quality Control processing (Returns V2)Partial QC means some returned items were approved and others were never reported. This article explains what the Partial status means, how it differs from a QC failure, and how the Allow partial RMA processing setting
- Understanding quality control (Returns V2)Quality control lets you verify the condition of returned items before a return is processed, using a 3PL integration, a CSV upload, or the API.
- Understanding quality control by integration (Returns V2)A 3PL integration sends return inspection results to Swap automatically, with no upload or API call needed. This article covers how results arrive, the supported provider, what your 3PL must send, and what happens when