Articles
- How to Add Portal Entry Text (Returns V2)Portal entry text is the message shown to customers when they first open the Returns Portal. This article walks through editing and publishing the text.
- How to Add a Link to the Banner (Returns V2)Adding a link to the banner inserts a clickable hyperlink in the Returns Portal's top banner. This article explains the required syntax with examples.
- How to Change the Portal Background (Returns V2)Changing the portal background lets you upload a custom image to the Returns Portal, up to 1MB in size. This article walks through the steps to update it.
- How to Create Quick-Login Links (Returns V2)Quick-login links pre-fill a customer's email and order number in the Returns Portal, and can auto-submit the form. This article explains the URL parameters.
- How to enable order-tag login for marketplace orders (Returns V2)Explains how order-tag login lets customers with marketplace orders (e.g. Mirakl) access the Swap returns portal when Shopify order numbers aren't available, and how their email and address are handled during that login.
- How to rename the returns portal tab (Returns V2)Explains how to customise the browser tab name shown when a customer opens the returns portal, and the default fallback if no name is set.
- Portal Translations and Localisation (Returns V2)Portal translations let customers use the Returns Portal in their preferred language. This article explains how translations are applied and enabled.
- Set Up a Custom Domain for your Returns Portal (Returns V2)A custom domain replaces the default Swap-hosted returns portal URL with your own branded subdomain. This article walks through the required DNS records.
- Terms and Conditions Checkbox (Returns V2)The terms and conditions checkbox requires customers to confirm agreement before submitting a return. This article covers configuration and portal behaviour.
- Understanding the AI label tool (Returns V2)The AI label tool automatically checks return shipping labels for address errors and suggests corrections before submission. This article covers what customers see, how the correction flow works, and how to enable or