Accessing your Customer’s Shipping Label and Tracking (Returns V2)

Each RMA lets you download a customer's return label, QR code, and invoice, and check shipment tracking. This article covers accessing this information.

1 min readUpdated Oct 1, 2026

It’s possible to download a copy of a customer’s return label, QR code, and commercial invoices (where relevant), and check the shipment tracking within the RMA in the Swap dashboard. It is also possible to regenerate a label.

How to Access Your Customer's Shipping Information

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  1. Click "Return Requests"
Click 'Return Requests'
  1. Open the RMA you wish to access the shipping details for
Open the RMA you wish to access the shipping details for
  1. Here, you can find the tracking information
Here, you can find the tracking information
  1. Click on the tracking number to track the parcel
Click on the tracking number to track the parcel
  1. Click here to regenerate a label
Click here to regenerate a label
  1. Click here to resend the confirmation email
Click here to resend the confirmation email
  1. Click here to download the label
Click here to download the label
  1. Click here to download the QR code, if applicable
Click here to download the QR code, if applicable
  1. Click here to download the commercial invoice, if applicable
Click here to download the commercial invoice, if applicable