Articles
- Accessing your Customer’s Shipping Label and Tracking (Returns V2)Each RMA lets you download a customer's return label, QR code, and invoice, and check shipment tracking. This article covers accessing this information.
- Copy Original Shipping Method (Returns V2)Copy Original Shipping Method applies the original order's shipping method to an exchange order. This article covers where to enable it and its limitations.
- How to Add Countries For International Returns (Returns V2)Adding countries for international returns lets you assign new countries to a carrier's shipping regions. This article walks through adding a country and its rates.
- How to configure invoice settings for international returns (Returns V2)How to configure the invoice settings that control commercial invoices for Returns V2 international returns — pricing, zero-value items, and HS code / country of origin fallbacks.
- How to edit or waive the return shipping fee (Returns V2)How to edit or waive the return shipping fee on an individual RMA before it's processed, including the limits on raising it and how a reduction affects a refund, store credit or a separately charged payment.
- How to set or change return shipping fees (Returns V2)Return shipping fees can be set per carrier and region, or charged as a separate additional payment instead of being deducted from the refund. This article covers both options.
- How to set up Return to Store (Returns V2)Return to Store lets customers drop returned items off at a physical store instead of shipping them back. This article covers how to configure Return to Store carriers, regional availability, and the customer experience
- How to sync return tracking numbers to Shopify (Returns V2)Explains how to sync return tracking numbers to Shopify so return shipments can be cross-referenced in Shopify and connected tools. Covers prerequisites, setup, and current limitations.
- Regenerate Labels (Returns V2)The label tool lets you fix and regenerate failed return labels in the dashboard without contacting support. This article covers editing details and carriers.
- Understanding dangerous goods (LQ) label support (Returns V2)Some products can only travel if the outside of the package carries the Limited Quantity (LQ) black diamond — a regulatory hazard mark that applies to goods such as aerosols, small compressed gas capsules and certain
- Understanding invoices and labels for international returns (Returns V2)This article explains how Swap populates commercial invoices and return labels for international returns, and the settings that control how prices appear on those invoices.
- Understanding split return shipmentsHow Split Return Shipments routes returned items from one order to multiple destinations. Covers setup, rule priority, the portal/dashboard flow, and Instant Exchange and email interactions.