Articles
- Getting started with Faulty Flow (Returns V2)Faulty flow handles defective item claims in Returns V2. This article covers the customer and merchant flows, automating faulty decisions with Advanced Rules, and the Faulty items settings.
- Getting started with international exchanges (Returns V2)The settings that affect exchanges on international orders in Returns V2 — multi-currency, market pricing, duties and taxes, and commercial invoices.
- How to make sure gift cards reach your customers (Returns V2)Configure Shopify to automatically fulfil gift card orders created by Swap when a return is processed, so customers receive their gift cards without manual intervention.
- How to set up green returns (Returns V2)Learn how to configure green returns in Swap using Advanced Rules, so customers can keep items without sending them back while still receiving a full refund.
- Understanding gift returns (Returns V2)Lets gift recipients request an exchange or store credit without the original order number.
- Understanding market pricing for exchanges (Returns V2)Market pricing shows exchange items at the customer's local market price instead of your base catalogue price, in their presentment currency where multi-currency is on.
- Understanding metafields for exchanges (Returns V2)Metafields for Exchanges let Swap use Shopify metafields as variant options in the portal and as Advanced Rules conditions. This article covers both use cases.
- Understanding multi-currency support (Returns V2)Learn how Swap displays prices in a customer's original purchase currency across the returns portal, exchange items, fees, refunds, and analytics.
- Understanding restocking (Returns V2)Default Locations for Restocking sets a fixed Shopify location where returned items are restocked. This article explains how to configure it.
- Understanding returns for POS orders (Returns V2)POS orders often lack a shipping address, which Swap collects during the return flow so they can be returned online. This article explains how to enable it.
- Understanding stock reservation for exchanges (Returns V2)Reserve Inventory holds exchange stock in Shopify when a return is submitted, and releases it if the exchange doesn't proceed. This article explains setup.