How to adjust the credit bonus on an RMA (Returns V2)

You can adjust the bonus amount on any RMA with a Gift Card or Store Credit result, without deleting or reprocessing anything. This article covers the adjustment steps and how it interacts with an existing Shop Now

1 min readUpdated Oct 1, 2026

This article explains how to adjust the credit bonus on an RMA with a Gift Card or Store Credit result.

How to adjust the bonus

The bonus can be adjusted to any value — including reducing it to £0 or increasing it.

  1. Open the RMA in the dashboard.
  2. Under Return balance, click the checkmark next to the credit bonus to edit it, then enter the new amount.
  3. Click the checkmark again to confirm the new bonus.

A note recording the updated bonus amount (for example, "£15 bonus amount was added") is logged on the RMA each time the amount changes.

If the customer already has a Shop Now bonus applied to the return, adjusting the bonus here recalculates against the remaining Total Value only — it does not reapply the Shop Now split to the original return value. See Understanding the Shop Now bonus calculation for how that split works.