How Galvan scales luxury globally with Swap Commerce

The challenge

Fragmentation at scale

Galvan’s global growth was limited by disconnected systems and manual operations that couldn’t match its luxury reputation.

Key main points:

• Disconnected systems: Payments, tax compliance, logistics, and returns all operated separately, slowing international rollout.
• Manual inefficiency: Teams juggled workarounds that made expansion projects drag from weeks to months.
• Customer frustration: Shoppers abroad faced checkout friction and long, confusing return processes.
• Revenue leakage: Roughly 70% of returns defaulted to refunds, eroding margins and weakening loyalty.
• Cross-border complexity: Duties, customs, and shipping delays made global returns expensive and unreliable.

The solution

Enter Swap

By partnering with Swap in 2022, Galvan centralized payments, logistics, compliance, and returns under one roof.

Key main points:

• Automated workflows: A self-service portal instantly generates labels and updates systems, cutting return-processing time by more than half.
• Cross-border ease: Customs and duties handled automatically, enabling smooth global returns.
• Operational efficiency: Less manual labor and faster processing improve team productivity.
• Customer loyalty: Shoppers who return via Swap repurchase more often than those who never returned.
• Scalability: Seamless integration with Shopify Plus and Zedonk enables Galvan to grow across the U.S., Canada, and Europe with confidence.

Galvan London is peak-season proof

The Results

A clear win

Since adopting Swap, Galvan London has seen massive performance improvements:

• 40%+ of returns now convert to exchanges or credit (vs. 70% refunds before)
• 50%+ faster return processing; far less manual workload
• 3 regions supported with seamless cross-border returns
• Higher satisfaction and repeat purchase from returners vs. non-returners