Returns are a regular part of any retail business. If customers get the wrong size, they’ll want to do a return. For a lot of brands, automating the returns process is enough of a reason to start using Swap.
Article London was a brand looking to save time and money while at the same time giving a great customer experience. After a few months using Swap’s automation features Article decided to implement Swaps ‘Shop Now’ and ‘Shop Later’ feature.
With a few clicks and a little set up, Article. was on its way to reducing refunds by 20% and transforming their returns touchpoint into a profit centre.
- Problem: Reduce refunds & retain revenue
- Solution: Implement an exchange first solution
- Key Swap Features: Shop Now, Shop Later, Instant Exchange