Until recently Serge DeNimes didn’t have a returns management solution in place, using thestandard Royal Mail returns portal. Dealing with 100’s of returns a month was a manual and laborious process for the team.
By partnering with Swap, Serge DeNimes will save over £80,000 in retained revenue this year and several minutes on each return processed. Serge is one of Swaps very best performing clients, with a retained revenue rate in excess of 50%.
Serge DeNimes was drawn to Swap for two key reasons
1. Shop Now enabling customers to take a store credit and shop Serge DeNimes’ entire jewellery range. Reducing refunds and giving a fantastic customer experience
2. Customisation & Branding. Swap’s ability to customise the UX and look and feel of the portal is integral to a brand like Serge DeNimes. When making a return, the Swap portal looks and feels, as much as it can, like an extension of the Serge DeNimes website. Customers can now initiate a return on Serge DeNime’s self service portal, with a simple, intuitive processes that aligns with their mission to deliver a world class customer experience at every step
In Serge, Swap has also found a partner to test new and build new features together. The Swap team is excited for what is next in store as Serge DeNimes continues it’s incredible growth trajectory into 2023 and further global domination.