27 results for “Returns setup”
- Getting started with Returns V2Set up Swap Returns V2 from installation to your first processed return. This guide walks through each setup step in order and links to the detailed article for each one.
- Embedded Portal iFrame (Beta) (Returns V1)You can embed the Swap portal directly onto your page using the iframe code. However, you may need a developer's help installing this code in your Shopify store.
- Getting started with Agentic StorefrontLearn what Agentic Storefront is, why brands use it, your three build options, and what you need to get your core build live.
- Getting started with international exchanges (Returns V2)The settings that affect exchanges on international orders in Returns V2 — multi-currency, market pricing, duties and taxes, and commercial invoices.
- Getting started with the Magento extension: overview and integrationThis article explains how the Swap Magento Extension works and walks you through the end-to-end process of integrating your Magento 2 store with Swap.
- Getting started with the Swap CS AgentLearn what the Swap CS Agent is, where it's available, and what to expect as you get set up on your Agentic Storefront or standard Shopify store.
- Getting to know your storefront agent: how it understands your brandHow your storefront agent learns your brand's story, products, and tone of voice — and keeps refining that understanding over time.
- Gorgias x Swap Integration (Returns V1)With Swap’s integration in Gorgias, streamline support by accessing all return-related details directly within your Gorgias admin. Easily check refund and shipping statuses while communicating with customers, improving
- How Swap classifies and applies HS codesWhat an HS Code is, why it matters for both Swap Global shipments and Returns, and where to manage it depending on which Swap product you use.
- How to Increase Retained Revenue (Returns V2)Retained revenue ratio measures how much return value your business keeps as exchanges or credit instead of refunds. This article covers practical ways to increase it with exchanges, credit bonuses, return reason data
- How to connect Gorgias AI Agent to your Swap returns data (Returns V2)How to connect Gorgias AI Agent to Swap so it can reply to customers with live return status, tracking and refund updates.
- How to connect Rise.ai to your Swap store (Returns V2)How to connect Rise.ai to Swap so Shop Later credit is issued through your Rise workflow, including what happens when Rise is unavailable.
- How to connect your Stripe account (Returns V2)What connecting a Stripe account lets Swap do, whether you need to connect your own, and how to set it up.
- How to integrate ShipBob with Swap (Returns V2)The ShipBob integration creates returns in ShipBob automatically and brings quality control outcomes back into Swap. This article covers how to connect it and what it does.
- How to integrate Swap with Harper (Returns V2)This article explains what the Harper integration is, how it works with Swap Returns, and how to set it up.
- Klaviyo x Swap Integration (Returns V1)Swap provides pre-built email notifications that can be accessed in your dashboard. However, you can supplement these with the Klaviyo integration.
- Mintsoft Integration (Returns V2)The Mintsoft integration syncs quality control conditions from Mintsoft into Swap, and sends return tracking numbers back to Mintsoft. This article covers the requirements, how to connect, and what the integration does.
- Product Bundle QC using BladeSome stores use virtual SKUs or product bundles in Shopify, where a single item on the order represents multiple physical products. For example, a SKU like BUNDLE-X3 may include three units of a physical variant such as
- Return Reasons Feature (Returns V1)Capture and analyse the reasons behind product returns in a way that fits your store’s unique needs. The Return Reasons Feature makes it possible to create custom return reasons and sub reasons to track the reason behind
- Testing Different Return Instances (Returns V2)Testing each return outcome before going live confirms that refunds, gift cards, store credit and exchanges behave correctly in Swap and Shopify. This article lists what to test and what to check for each outcome.
- The Swap guide to EU right of withdrawalWhat the EU Right of Withdrawal directive requires and how to set up Swap's Withdrawal Portal to meet it.
- Understanding Shop Now and Shop Later (Returns V2)Shop Now lets customers exchange a return for a new item immediately; Shop Later issues a gift card. This article covers both options, their bonuses, and how to enable them.
- Understanding accounting types (Returns V2)Accounting type is a store-level setting that determines how Swap structures exchange orders, refunds, gift cards and store credit in Shopify's financial reporting.
- Understanding advanced rules (Returns V2)How Advanced Rules give fine-grained control over return processing in Returns V2, covering conditions, actions, AI-generated rule insights, and RMA history.
- Understanding how discounts carry over to exchanges (Returns V2)How order-level and product-level discounts carry over when a customer exchanges for a different product, including settings, the Swap sales channel requirement and examples.
- Understanding the AI label tool (Returns V2)The AI label tool automatically checks return shipping labels for address errors and suggests corrections before submission. This article covers what customers see, how the correction flow works, and how to enable or
- Understanding the Action Plan in Swap DiscoveryThe Action Plan turns AI visibility findings into tailored action items. This article covers reviewing and automating work, off-site sending, and seeing or undoing changes.