Multi-credit type returns handle orders where items don't all qualify for the same outcome. A sale item might be eligible for credit or exchange only, while a full-price item in the same order qualifies for a refund — this feature lets the customer resolve both in a single submission, with each item keeping its own credit outcome.
This relies on the consolidated return label feature being enabled to combine the items onto one label and one return fee.
Without multi-credit type returns, customers with mixed-eligibility orders would need to submit separate returns for each credit type.
Displaying credit options per item
This is controlled by a setting in the merchant dashboard. To access it:
- Open the Returns drop-down in the sidebar.
- Go to Settings.
- Select the Returns tab.
- Locate Display credit options per item and enable it.
- Click Save.
Display credit options per item shows each item's available credit options (credit, exchange, or refund) alongside it in the portal before the customer makes their selection.
