Articles
- Create RMA (Override Postage Fees) (Returns V1)Swap allows you to set various return, exchange, and credit postage fees. However, we understand the need for teams to step in from time to time to grant free postage to certain customers.
- Create RMA (Override Return Window) (Returns V1)Swap automatically enforces your brand's return window policy, ensuring that customers cannot initiate a return outside the specified timeframe, whether it's 14 days, 30 days, or any other period.
- Creating a Shopify Test OrderTo test Swap Returns, you need to create a test order. This article explains how to create an order for testing purposes.
- Deleting a Return in Swap (Returns V1)Deleting a return in Swap will permanently remove the return request from the system as if it never existed. This action is recommended only if you need to modify the return request for the customer while it is in the
- Different Return Windows for Different Products (Returns V1)Not all products are the same, and a one-size-fits-all return window may not suit every item in your store. The return timeframe can vary depending on the product’s nature.
- How to Add a Product Tag on ShopifyYou can use Shopify tags to streamline your returns process. You can target Shopify tags with Advanced Rules and create Custom Return Windows using product tags.
- How to Deactivate a CreditWhen a customer selects a Shop Now or Shop Later credit, a new gift card product order is generated in Shopify. Sometimes, you may need to deactivate the credit so it can’t be used, for example, if the customer changes
- How to Extend the Return Window for Specific Periods (Returns V1)A return policy is a cornerstone of any e-commerce business. It reassures customers, builds trust, and helps close sales. But a static return policy doesn’t always fit every situation—there are times when flexibility is
- How to Use Pre-Populated Fields (Returns V1)Pre-filling fields in the return portal URL is an effective feature to improve your customers' return process. Adding a few parameters to the portal link can make it easier for users to complete their returns, reducing
- Requesting and Processing Store Credit Through Swap (Returns V1)Offering store credit as part of your return process is a powerful way to enhance customer satisfaction while reducing the impact of refunds on your revenue.
- Requesting and Processing a Refund Through Swap (Returns V1)This article will explain how to request and process a refund through Swap.
- Requesting and Processing an Exchange Through Swap (Returns V1)This article explains how to request and process an exchange through Swap. It covers exchanging for a different variant or size. Please refer to this article to learn about exchanging an item for something else.
- Requesting and Processing an Exchange for Something Else Through Swap (Returns V1)This article explains how to request and process an exchange for something else through Swap. It covers exchanging for a completely different item. Please refer to this article to exchange variants.
- Returning an Exchange with Additional Payment (Returns V1)When a customer exchanges a product for one of higher value, Swap handles the additional payment within the returns portal. However, if the customer later decides to return the exchanged item, the refund process involves
- Returns: Customer Emails (Returns V1)⚠️ If you are using the Klaviyo integration, refer to the Klaviyo documentation instead.