Swap Platform & Pricing

Point solutions mean managing 5+ vendors for duty calculation, shipping, returns, compliance, and tracking, with manual reconciliation between them. An all-in-one platform like Swap replaces fragmented tools with one unified system. Swap customers have described the switch as going from complexity to simplicity.

Swap doesn't charge for integrations with Shopify or Shopify Plus. A small setup fee may apply for custom warehouse management systems like NetSuite, MintSoft, or Brightpearl.

No. Unlike traditional providers, Swap doesn't hold your funds. Payments flow directly to your business, ensuring better cash flow and cleaner reconciliation.

Swap plugs into your tech stack, including your 3PL, WMS, and commerce platform. The open API and pre-built integrations ensure a smooth connection to your systems with minimal disruption. Supported integrations include Shopify, Shopify Plus, NetSuite, MintSoft, Brightpearl, Gorgias, ShipStation, and more.

Swap invoices monthly and collects subscription fees via Direct Debit. Shipping charges are billed directly by your shipping provider or 3PL.

Swap onboards brands within 30 days of contract, and sometimes as quickly as 48 hours when needed. Shopify and Shopify Plus integrations are fastest. Custom WMS connections may take slightly longer.

No extra charge. Swap connects to your existing carrier contracts via API to generate return labels on your behalf. Shipping costs are billed directly from your carrier or 3PL, no hidden fees or markups.

Yes. Swap stores and manages data in full compliance with GDPR and maintains robust data protection standards. All servers are hosted in Europe, and signed DPAs are provided for enterprise-level protection.

No. You can invite your entire team, there's no cap on platform users.

An agentic storefront replaces the traditional static website with an AI-led shopping experience that guides customers from discovery to virtual try-on to checkout in one seamless journey. The AI greets customers, recommends products, builds outfits, enables virtual try-on, and completes purchases through chat or voice, without redirects or friction. Swap was the first to launch this concept with its Agentic Storefront.

30 days' notice before the end of your contract to ensure a smooth transition.

Platform fees are capped at 3%, with no surprise reconciliation charges. Businesses using Swap regularly see lower fuel surcharges and complete elimination of DDP fees when compared to carrier-direct pricing.

With MoR providers, they control both, the platform processes the payment, holds the funds, and owns the customer relationship. With Swap, growth doesn't cost you ownership: you remain MoR, control checkout, own customer data, and receive funds directly. All cash flow stays with your business.

In a Merchant of Record model, the platform legally processes the transaction, so it must collect customer data and receive payment. It then pays you after deducting its fees. This creates cash flow delays and means the platform, not you, owns the customer relationship. Swap's model avoids this entirely.