This error occurs when the UPS billing account number used for a shipment does not match the shipper account number configured in Swap. It is a carrier account configuration issue that requires support assistance to resolve.
Error message
"PaymentInformation/Prepaid/BillShipper/AccountNumber must be the same shipper number as Shipper/ShipperNumber — ups-standard-nl"
What this means
The billing account number on the shipment does not match the UPS shipper account number configured in Swap. This is a UPS billing configuration issue and cannot be resolved by updating the shipment.
How to fix it
- Do not retry the label — retrying without fixing the configuration will not resolve the error.
- Contact support and ask them to check the UPS billing account and shipper number configuration.
- Once the configuration has been corrected, regenerate the label.
If the issue continues
Contact support with the RMA ID, the error message, and the UPS service name (for example, ups-standard-nl).