Articles
- How to handle an incorrectly shipped orderIf a customer receives the wrong item, there are two ways to resolve this in Shopify. The right approach depends on whether you want to process an exchange or a return with a new order.
- Troubleshooting Swap rates not appearing in checkoutThis article explains what to do if Swap shipping rates are not appearing at checkout or when manually creating an order in Shopify.
- Troubleshooting duties and taxes not calculating for Shopify ordersWhy duties and taxes may not be calculated for Shopify orders processed through Swap, and how to resolve each cause.
- Troubleshooting pricing issuesCommon causes of pricing discrepancies in Swap Global, and how to resolve each one.
- Understanding platform variances between Swap and ShopifyThis article explains what platform variances are, why they occur, and how to interpret positive and negative variance values in your Swap Dashboard.