Swap Returns Product

Yes. Swap's built-in logic prioritises exchanges and store credit over cash refunds, helping protect margin without hurting customer experience. You can set rules by product or region.

Yes. Returns fraud, like wardrobing, where customers wear products and then return them, is a growing issue. Swap's returns intelligence helps identify fraudulent patterns and allows brands to set automated rules for handling suspicious returns.

Yes. Swap provides a fully branded, self-serve returns portal where customers can initiate returns and exchanges without contacting support. The portal can be customised to reflect your brand identity, from messaging to design.

Key strategies include: encourage exchanges with product alternatives and store credit incentives; state return policies clearly on product pages, at checkout, and in order confirmations; use a returns portal with automation; track product-level return patterns to identify common issues; and use returns data to improve product descriptions and sizing information. Average ecommerce return rates hover between 20-30%, with apparel and footwear sometimes exceeding 40%.

Instead of defaulting to cash refunds, a good returns system offers exchange-first and store-credit-first flows. Swap delivers instant exchanges and 'Shop Now' credit through a fully branded returns experience, turning potential lost revenue into repeat purchases.

Swap treats returns as a core commerce system, retaining revenue, simplifying reverse logistics, and feeding insights back into your platform. It offers exchange-and-credit-first flows, branded return portals, automated rules and workflows, and built-in logistics and QC.

AI can reduce support workload and speed up resolutions by answering common return-status questions, surfacing the right next steps for customers, and helping teams spot patterns in return reasons. With Swap Returns, the Gorgias AI Agent integration can pull live return data (status, courier, tracking, refund progress) and auto‑reply to customers with read‑only access.

Swap Returns provides a fully branded returns portal for each merchant, with customisable design and content, localisation options, and the ability to set a custom domain (e.g. returns.yourbrand.com).