Home›FAQ›Returns & Exchanges›Returns Basics & Definitions›What is the difference between return management and reverse logistics?
Returns & ExchangesReturns Basics & Definitions

What is the difference between return management and reverse logistics?

Returns management is the customer-facing process (initiating returns, exchanges, refunds). Reverse logistics is the operational/supply chain side, physically moving, inspecting, and processing returned goods. Swap handles both within one platform.

Back to Returns Basics & Definitions

Book a free, 15-minute demo with a real human person

See your operations streamlined by the power of Swap.