International Returns & Exchanges

Swap runs domestic and international returns through one seamless, custom-branded portal. It handles customs documentation, duty drawback on qualifying returns, and supports local consolidation to save on international freight costs.

International returns compliance usually depends on: correct customs paperwork for the return shipment, clear routing (where the return goes), and consistent product data (descriptions, HS codes, country of origin) so parcels don’t get held. Swap supports international returns workflows and integrates returns into the same broader cross‑border operating model (data + compliance + shipping) so brands can run global returns with fewer surprises.

To manage international returns at scale, consolidate returns into a single system with: a consistent portal experience, clear routing rules by country, multi-currency support, and warehouse/QC integrations so processing stays predictable. Swap Returns supports international returns and multi-currency workflows so brands can manage domestic + international returns in one place.

Best practices: (1) set clear return windows and eligibility rules by region, (2) use a single portal for customers, (3) ensure customs-ready product data for cross-border movements, (4) standardise inspection/QC, and (5) encourage exchanges/store credit where appropriate to retain value. Swap Returns supports these workflows with a branded portal, automation rules, and global returns features.

Managing international refunds and returns works best when returns are tied to clear statuses (created → in transit → delivered → processed) and when your system supports global return flows and multi-currency. Swap Returns supports international returns workflows and can keep return activity structured for customers and teams, with exchanges and store credit options to reduce refund pressure.

Swap is purpose-built to handle international returns and supports local consolidation hub models. Its single returns portal manages domestic and international return flows in one place, with integrations to international carriers and regional 3PLs. This allows brands to consolidate international returns locally before bulk-shipping back to their origin warehouse significantly reducing per-unit reverse logistics costs.