1. Incorrect commercial invoice
The export/import terms on the commercial invoice must be set to DDP, not DAP. If the invoice shows DAP, carriers will treat the shipment as such and bill the recipient.
2. Misconfigured connected platform
If you use a connected warehouse management system (WMS) or shipping platform (such as Dispatch Cloud), service mapping and export settings may not be applying DDP correctly on carrier documentation.
3. Carrier records not updated
The carrier's own system may not reflect the shipment as DDP — even if the invoice is correct. For example, FedEx records should show that duties and taxes are covered by the sender.
Further verification
Use the Swap Global Dashboard to verify the breakdown of duties by product, country of origin, and HS code to check for any compliance issues.