Articles
- Accessing your Customer’s Shipping Label and Tracking (Returns V1)It’s possible to download a copy of a customer’s return label (and commercial invoices where relevant) and check the shipment tracking within the return entry in the Swap dashboard.
- DHL US Collections (Returns V1)We don't offer DHL Collections in the portal, but you can add the link and info about DHL collections on the portal confirmation page.
- How to Create Additional Labels (Returns V1)Swap provides one return label per return request by default. However, a single label is not always sufficient when multiple packages are required to complete a return.
- Letting Customers Use Their Own Label For Returns (Returns V1)Providing your customers the option to return items via their ‘Own Label’ means they can purchase their own shipping label through any carrier they prefer.