Articles
- Adding Multiple Return Shipping Destinations (Returns V1)Swap allows you to assign specific addresses to individual carriers based on your unique requirements. When a customer initiates a return, the system automatically generates and assigns the appropriate address to the
- Adding Portal Entry Text (Returns V1)This guide will walk you through the steps to add or change your portal entry text.
- Custom Return Window Feature (Returns V1)With the release of the Custom Return Window functionality, managing returns has become more dynamic and tailored to individual store needs.
- Customising Shop Now/Shop Later Texts (Returns V1)Instead of issuing a refund, offer customers the option to select a gift card, keeping the value within your business while providing them with a positive, flexible alternative.
- Edit Return Feature (Returns V1)Customers can edit previously requested returns as long as the item hasn’t been sent back to the store. This feature allows for greater flexibility, enabling customers to modify their return type, such as switching from
- Embedded Portal iFrame (Beta) (Returns V1)You can embed the Swap portal directly onto your page using the iframe code. However, you may need a developer's help installing this code in your Shopify store.
- Enabling the Shop Now Pre-Select Option (Returns V1)When enabled, the Shop Now Credit option on the return portal will be highlighted and pre-selected as a return outcome option (against Shop Later Credit and Refund).
- Exchange for Something Else Feature (Returns V1)The "Exchange for Something Else" feature is a functionality designed to improve the customer return experience by allowing customers to exchange returned items for different products from the store's inventory.
- How to Add Countries For International Returns (Returns V1)This guide will walk you through the process of adding countries for international returns.
- How to Set Up Swap as a Sales ChannelTo utilise the "Exchange for Something Else" feature, you must configure the Swap sales channel within Shopify.
- How to Update Shopify Access Scopes for the SWAP PortalTo keep your SWAP Portal running smoothly and ensure full compatibility with Shopify’s latest API updates, you’ll need to update the app permissions for SWAP in your Shopify Admin.
- How to arrange carrier collections for returns (V1 only)How to let customers self-serve a carrier collection from your Returns V1 portal, and how to book a Royal Mail or FedEx collection yourself on a customer's behalf.
- Portal Background Image Guide (Returns V1)Background images within the Swap Portal work best when they follow the rule of thirds, with the main focal point aligned to the right of the photo.
- Pre-Order Feature (Returns V1)⚠️ This feature will not be available if your plan does not support it. To upgrade your plan, contact your Swap account manager.
- Return Reasons Feature (Returns V1)Capture and analyse the reasons behind product returns in a way that fits your store’s unique needs. The Return Reasons Feature makes it possible to create custom return reasons and sub reasons to track the reason behind
- Setting or Changing Return Shipping Fees (Returns V1)This guide explains how to set the price you charge for returns, exchanges, and credits in Swap.
- Setting the Return Window (Returns V1)Swap automatically enforces a brand's return window policy, whether it be 14 days, 30 days, etc. This means a customer cannot enter the portal outside this number of days to request a return.
- Terms And Conditions Checkbox (Returns V1)You can enable a confirmation checkbox to verify that the customer agrees to their selections within the portal for their return. This feature helps you enforce your terms and conditions and confirm the customer's