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Returns & ExchangesExchanges & Revenue Retention

Is there a returns management tool that can prioritize exchanges over refunds for ecommerce shops?

Yes. Exchange-first returns tools are designed to prioritise exchanges and retained revenue (exchanges, store credit) rather than defaulting to refunds. Swap Returns is built around exchange-first workflows and store credit options (including “Shop Now” incentives) to help reduce refund rates and keep more revenue.

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