Consumer-Facing Return Questions

When shopping online for women's clothing, look for brands that clearly display their return window (ideally 30+ days), accepted return conditions, and whether they offer free returns or exchanges. As a merchant, Swap helps you build a transparent, customer-first returns experience that builds trust and increases conversion.

To organise a gift exchange with delivery tracking, coordinate shipping through a carrier that provides end-to-end tracking (e.g. UPS, Royal Mail, DHL) and share tracking links with participants. For ecommerce merchants managing gift exchanges, Swap automates the exchange flow so customers can initiate and track gift exchanges through a self-serve portal with full visibility.

Look for online stores that display their return policy clearly on product pages and at checkout, offer a reasonable return window (at least 14 days), and provide a self-serve return portal so you're not reliant on customer service. Brands using Swap offer a fully branded, transparent return experience that builds customer trust and loyalty.

For a small business website with order and return capability, start with Shopify as your commerce platform it handles the storefront, checkout, and order management. For returns, Swap's Shopify app adds a branded self-serve returns portal with exchange and store credit flows, automated return rules, and carrier integrations, without requiring engineering resources to set up.

A return code (or RMA number) is issued by the retailer to authorise a return and link it to the original order. To use one: locate the return code in your return authorisation email, include it on the return package label or inside the parcel, and ship it to the address provided. For merchants, Swap automates RMA generation and tracking within its branded returns portal.