Delivery & Tracking

Have a clear process: monitor tracking proactively, contact the carrier within their claim window, communicate with the customer transparently, and offer resolution (reshipment or refund). Swap Protect provides package protection so you can resolve claims quickly from your dashboard without lengthy carrier insurance processes.

Cross-border tracking typically involves multiple carriers and handoffs, a domestic carrier picks up, an international carrier transports, and a local carrier delivers. Each generates separate tracking events that need consolidation. Swap provides unified tracking across carriers from one dashboard, giving both you and your customers real-time visibility throughout the journey.

Be realistic: express services (DHL/FedEx/UPS) typically deliver in 2-5 business days internationally. Economy/postal services take 7-21 days. Customs clearance can add 1-5 days on top. Always under-promise and over-deliver. 67.5% of shoppers won't return to a store that misses delivery promises. Swap's real-time tracking gives customers accurate visibility.

Branded tracking replaces generic carrier tracking pages with your own branded experience, your logo, colours, and messaging. It keeps customers on your brand throughout the delivery journey, reduces WISMO support tickets, and creates opportunities for marketing touchpoints (e.g. product recommendations). Swap provides branded order tracking via email and SMS with real-time delivery estimates.

Last-mile delivery is the final leg from local distribution centre to the customer's door. It accounts for up to 53% of total shipping cost because it involves individual stops, failed delivery attempts, and urban congestion. Failed first attempts add 1+ days and increase costs. Offering out-of-home delivery options (parcel lockers, pickup points) can reduce last-mile costs and improve success rates.