HomeFAQGeneralCustomer Experience & TrustHow does fear of fraud affect shoppers in different markets?

How does fear of fraud affect shoppers in different markets?

According to DHL's 2025 survey of 24,000 shoppers: 69% of South African shoppers fear cross-border fraud, 66% in Malaysia, 65% in Nigeria, and 64% in Argentina. To build trust: offer secure payment options and buyer protection, be transparent about delivery and returns, and display local currency prices.

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