Insights

Insights

Swap delivers critical insights to help you shape future collections and minimise returns

We provide actionable insights on how to improve future collections, through better product descriptions, clearer sizing guides, and products better tailored to your customers' needs
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Insights

Swap delivers well packaged, easily consumable insights on what types of products are frequently returned and why

“Swap has given us the insights we need to make improvements across our collections”

Mr. Marvis

Insights

Get the full picture with Return Composition

Not all returns are created equal. Swap delves deep into the data so you can see the type and breakdown of products that are being returned and the reasons why

Insights

Solve for ‘why’ with return reasons

Make returns into a real time feedback loop that helps to identify and solve product issues. Customise return reason questions to as granular level as you want

Insights

Turn returns into a profit centre

Your swap dashboard shows all the returns that were converted to exchanges, as well as how much revenue is being generated through upsells

Insights

The exchange-first returns platform built for Shopify's top brands

dashboard for ecommerce returns for business owners

What our users say about swap

Exchanges are 100% the most important thing we look to achieve with returns. It creates a memorable customer experience and ensures they find products they love. With Swap we have found a solution that facilitates this for our customers.

Phil Stace
Founder
Urban Excess

With Swap we’re able provide a positive returns and exchanges experience that goes above and beyond the traditional platforms we have used before. The Swap platform helps to build our brand identity out further with a solution that previously was only available to much bigger stores

Sam Carew
Founder
Elliott Footwear

Now we can give our customers an easy path to exchange for a different size or color, or a new product altogether. It's like night and day compared to the manual process we had before. The Swap team is also super responsive whenever I have any question on returns or their platform

Georgia Robinson
E-Commerce Manager
Article

Exchanges are 100% the most important thing we look to achieve with returns. It creates a memorable customer experience and ensures they find products they love. With Swap we have found a solution that facilitates this for our customers.

Phil Stace
Founder
Urban Excess

With Swap we’re able provide a positive returns and exchanges experience that goes above and beyond the traditional platforms we have used before. The Swap platform helps to build our brand identity out further with a solution that previously was only available to much bigger stores

Sam Carew
Founder
Elliott Footwear

Now we can give our customers an easy path to exchange for a different size or color, or a new product altogether. It's like night and day compared to the manual process we had before. The Swap team is also super responsive whenever I have any question on returns or their platform

Georgia Robinson
E-Commerce Manager
Article

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