Exchanges

Exchanges

An unparalleled exchange experience for your customers

Swap pays for the exchange order on your behalf, ensuring the customer gets the item they actually want, when they want it, without having to wait for the returned item to be received
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Exchanges

Customers can start a return anytime

Our platform lets customers start the process any time of the day, wherever they are. Our white label portal keeps your brand front and centre, offering a seamless experience from start to finish

Exchanges

Fully integrate with your inventory

By fully integrating with your inventory, our platform knows what's in stock at all times. This means customers can order their replacement item immediately, hassle free

Exchanges

Exchange for anything

Customers can exchange for anything they want, not just changes in size or colour. If they pick a more expensive item, don't worry, our technology allows you to capture payments in your portal as if they were a first-time buyer

Exchanges

Save the sale with Instant Store Credit

Where a customer wants to return the item with no exchange, they are provided with Instant Store Credit, and nudged to use it before the returned item is processed at your hub and the credit expires

Exchanges

Always learning

We collect learnings from the consumer throughout the exchange process, and deliver the insights to inform your next product cycle and continue to drive down returns

The exchange-first returns platform built for Shopify's top brands

dashboard for ecommerce returns for business owners

What our users say about swap

Exchanges are 100% the most important thing we look to achieve with returns. It creates a memorable customer experience and ensures they find products they love. With Swap we have found a solution that facilitates this for our customers.

Phil Stace
Founder
Urban Excess

With Swap we’re able provide a positive returns and exchanges experience that goes above and beyond the traditional platforms we have used before. The Swap platform helps to build our brand identity out further with a solution that previously was only available to much bigger stores

Sam Carew
Founder
Elliott Footwear

Now we can give our customers an easy path to exchange for a different size or color, or a new product altogether. It's like night and day compared to the manual process we had before. The Swap team is also super responsive whenever I have any question on returns or their platform

Georgia Robinson
E-Commerce Manager
Article

Exchanges are 100% the most important thing we look to achieve with returns. It creates a memorable customer experience and ensures they find products they love. With Swap we have found a solution that facilitates this for our customers.

Phil Stace
Founder
Urban Excess

With Swap we’re able provide a positive returns and exchanges experience that goes above and beyond the traditional platforms we have used before. The Swap platform helps to build our brand identity out further with a solution that previously was only available to much bigger stores

Sam Carew
Founder
Elliott Footwear

Now we can give our customers an easy path to exchange for a different size or color, or a new product altogether. It's like night and day compared to the manual process we had before. The Swap team is also super responsive whenever I have any question on returns or their platform

Georgia Robinson
E-Commerce Manager
Article

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