Automation

Automation

Dealing with returns takes up your team’s time, time that could be spent on higher-value activities.

Every return your team has to deal with takes time. As return experts, we know this more than anyone.
AutomationAutomationAutomation
Automation

By automating your return process, Swap gives your team time back in the day

Give your customers the flexibility they want while reducing the burden on your team

Automation

Swap will enforce your return policy on your behalf
Use easily customisable rules and settings to match your returns policy and automatically disallow returns for ineligible items

Automation

Control your return process from beginning to end

Decide whether certain events trigger re-stocking and refund approval (such as an item being delivered to your warehouse) or whether high value items must be manually inspected first

Automation
Automation

The exchange-first returns platform built for Shopify's top brands

dashboard for ecommerce returns for business owners

What our users say about swap

Exchanges are 100% the most important thing we look to achieve with returns. It creates a memorable customer experience and ensures they find products they love. With Swap we have found a solution that facilitates this for our customers.

Phil Stace
Founder
Urban Excess

With Swap we’re able provide a positive returns and exchanges experience that goes above and beyond the traditional platforms we have used before. The Swap platform helps to build our brand identity out further with a solution that previously was only available to much bigger stores

Sam Carew
Founder
Elliott Footwear

Now we can give our customers an easy path to exchange for a different size or color, or a new product altogether. It's like night and day compared to the manual process we had before. The Swap team is also super responsive whenever I have any question on returns or their platform

Georgia Robinson
E-Commerce Manager
Article

Exchanges are 100% the most important thing we look to achieve with returns. It creates a memorable customer experience and ensures they find products they love. With Swap we have found a solution that facilitates this for our customers.

Phil Stace
Founder
Urban Excess

With Swap we’re able provide a positive returns and exchanges experience that goes above and beyond the traditional platforms we have used before. The Swap platform helps to build our brand identity out further with a solution that previously was only available to much bigger stores

Sam Carew
Founder
Elliott Footwear

Now we can give our customers an easy path to exchange for a different size or color, or a new product altogether. It's like night and day compared to the manual process we had before. The Swap team is also super responsive whenever I have any question on returns or their platform

Georgia Robinson
E-Commerce Manager
Article

Start your journey
with swap today