Actionable insights on return reasons
Benefit from our negotiated shipping rates while letting us handle all carrier contracts and cross border shipments, saving you money and time
Detailed customer analytics
Benefit from our negotiated shipping rates while letting us handle all carrier contracts and cross border shipments, saving you money and time
Solve for ‘why’ with return reasons
Make returns into a real time feedback loop that helps to identify and solve product issues. Customise return reason questions to as granular level as you want.
Turn returns into a profit centre
Your swap dashboard shows all the returns that were converted to exchanges, as well as how much revenue is being generated through upsells
Swap will enforce your return policy on your behalf
Use easily customisable rules and settings to match your returns policy and automatically disallow returns for ineligible items.
By automating your return process, Swap gives your team time back in the day
Give your customers the flexibility they want while reducing the burden on your team.
Control your return process from beginning to end
Decide whether certain events trigger re-stocking and refund approval (such as an item being delivered to your warehouse) or whether high value items must be manually inspected first
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