ecommerce return reasons with reasons for returns bars
Automation & Insights

Actionable insights on return reasons

Benefit from our negotiated shipping rates while letting us handle all carrier contracts and cross border shipments, saving you money and time

Detailed customer analytics

Benefit from our negotiated shipping rates while letting us handle all carrier contracts and cross border shipments, saving you money and time

ecommerce return reasons with reasons for returns bars
ecommerc dashboard for trainers with return reasons

Solve for ‘why’ with return reasons

Make returns into a real time feedback loop that helps to identify and solve product issues. Customise return reason questions to as granular level as you want.

Turn returns into a profit centre

Your swap dashboard shows all the returns that were converted to exchanges, as well as how much revenue is being generated through upsells

map of a city with a pink pin marker

Swap will enforce your return policy on your behalf

Use easily customisable rules and settings to match your returns policy and automatically disallow returns for ineligible items.

dashboard for ecommerce returns showing new cord pant returns

Plug into our global network of logistics carriers.

Benefit from our negotiated shipping rates while letting us handle all carrier contracts and cross border shipments, saving you money and time

dashboard for ecommerce showing logistics carriers
dashboard for ecommerce returns showing new cord pant returns

By automating your return process, Swap gives your team time back in the day

Give your customers the flexibility they want while reducing the burden on your team.

Control your return process from beginning to end

Decide whether certain events trigger re-stocking and refund approval (such as an item being delivered to your warehouse) or whether high value items must be manually inspected first

dashboard for ecommerce store owners showing mockup of returned products
swap commerce ecommerce returns dashboard
Start your return journey with Swap today
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