Nikki Sely

Head of Customer Experience
Desmond & Dempsey

“Now we can give our customers an easy path to exchange for a different size or color

Nikki Sely

Head of Customer Experience
Desmond & Dempsey

“Now we can give our customers”

Nikki Sely

Head of Customer Experience
Desmond & Dempsey

“Now we can give our customers an easy path to exchange for a different size or color, or a new product altogether. It's like night and day compared to the manual process we had before. The Swap team is also super responsive whenever I have any question on returns or their platform”

Samuel Darcy

Founder

Serge DeNimes

"Exchanges are 100% the most important thing we look to achieve with returns. Swap has revolutionised our returns process and turned a very real headache into a revenue generation opportunity."

Nikki Sely

Head of Customer Experience

Desmond & Dempsey

"it's the retained revenue through SHOP NOW that makes all the difference. On average we're retaining 12% more revenue than what we were before our switch to Swap. Wooohooo!"

Georgia Robinson

E-Commerce Manager

Article

"It's like night and day compared to the manual process we had before. The Swap team is also super responsive whenever I have any question on returns or their platform"

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