Nikki Sely

Head of Customer Experience
Desmond & Dempsey

“Now we can give our customers an easy path to exchange for a different size or color

Nikki Sely

Head of Customer Experience
Desmond & Dempsey

“Now we can give our customers”

Nikki Sely

Head of Customer Experience
Desmond & Dempsey

“Now we can give our customers an easy path to exchange for a different size or color, or a new product altogether. It's like night and day compared to the manual process we had before. The Swap team is also super responsive whenever I have any question on returns or their platform”

Samuel Darcy

Founder

Serge DeNimes

“ We spent so much time and money with various tech partners that don’t integrate and had no insight on potential efficiency gains. Ever since we went live on Swap, we can sit back and manage all our operations including shipping, tracking and returns from one dashboard. My team has never been happier.”

Nikki Sely

Head of Customer Experience

Desmond & Dempsey

"it's the retained revenue through SHOP NOW that makes all the difference. On average we're retaining 12% more revenue than what we were before our switch to Swap. Wooohooo!"

Georgia Robinson

E-Commerce Manager

Article

"It's like night and day compared to the manual process we had before. The Swap team is also super responsive whenever I have any question on returns or their platform"

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