Nikki Sely
Head of Customer Experience
Desmond & Dempsey
“Now we can give our customers an easy path to exchange for a different size or color
Nikki Sely
Head of Customer Experience
Desmond & Dempsey
“Now we can give our customers”
Nikki Sely
Head of Customer Experience
Desmond & Dempsey
“Now we can give our customers an easy path to exchange for a different size or color, or a new product altogether. It's like night and day compared to the manual process we had before. The Swap team is also super responsive whenever I have any question on returns or their platform”
Samuel Darcy
Founder
Serge DeNimes
"Exchanges are 100% the most important thing we look to achieve with returns. Swap has revolutionised our returns process and turned a very real headache into a revenue generation opportunity."
Nikki Sely
Head of Customer Experience
Desmond & Dempsey
"it's the retained revenue through SHOP NOW that makes all the difference. On average we're retaining 12% more revenue than what we were before our switch to Swap. Wooohooo!"
Georgia Robinson
E-Commerce Manager
Article
"It's like night and day compared to the manual process we had before. The Swap team is also super responsive whenever I have any question on returns or their platform"
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