Returns

Returns

On the go returns

Let customers start a return any time of the day whether on the move or at home. We’ll help you identify non-returnables, control your return window and most importantly understand why customers are returning the items they do
ReturnsReturnsReturns
Returns

Connect your e-commerce platform

Swap connects to your Shopify account with an easy plug-in integration. Our tech team is on standby to help you make the transition to seamless returns

Returns

Control your return flow

Swap lets you set customised return policies, shipping fees and automation rules unique to your company. We take the hassle out of managing returns so your teams can focus on the things that really matter

Returns
Returns
Returns

The exchange-first returns platform built for Shopify's top brands

dashboard for ecommerce returns for business owners

What our users say about swap

Exchanges are 100% the most important thing we look to achieve with returns. It creates a memorable customer experience and ensures they find products they love. With Swap we have found a solution that facilitates this for our customers.

Phil Stace
Founder
Urban Excess

With Swap we’re able provide a positive returns and exchanges experience that goes above and beyond the traditional platforms we have used before. The Swap platform helps to build our brand identity out further with a solution that previously was only available to much bigger stores

Sam Carew
Founder
Elliott Footwear

Now we can give our customers an easy path to exchange for a different size or color, or a new product altogether. It's like night and day compared to the manual process we had before. The Swap team is also super responsive whenever I have any question on returns or their platform

Georgia Robinson
E-Commerce Manager
Article

Exchanges are 100% the most important thing we look to achieve with returns. It creates a memorable customer experience and ensures they find products they love. With Swap we have found a solution that facilitates this for our customers.

Phil Stace
Founder
Urban Excess

With Swap we’re able provide a positive returns and exchanges experience that goes above and beyond the traditional platforms we have used before. The Swap platform helps to build our brand identity out further with a solution that previously was only available to much bigger stores

Sam Carew
Founder
Elliott Footwear

Now we can give our customers an easy path to exchange for a different size or color, or a new product altogether. It's like night and day compared to the manual process we had before. The Swap team is also super responsive whenever I have any question on returns or their platform

Georgia Robinson
E-Commerce Manager
Article

Start your journey
with swap today