Founded by Phil Stace just over 15 years ago, what started as a hats side project has grown into one of the UK's most forward thinking streetwear stores. Urban Excess offers a unique selection of globally sourced menswear and accessories from a diverse range of global icons, including Carhartt-WIP, Dickies, Gramicci, Patagonia, Fred Perry Reissues, Norse Projects, Sandqvist, Stan Ray, The North Face and footwear from Grenson, Karhu, Red Wing & Veja.
With three brick and mortar stores across London, Urban Excess has seen a continued shift online for certain categories of products, specifically accessories and clothing. Whilst Urban Excess took this shift in stride one growing issue was how to manage its return processes. During busy periods of the year the return rate can exceed 20% which puts added strain on already busy team. While Urban Excess offered exchanges for customer, the previous set up meant customers had to place a new order for the replacement item, while waiting for the refund from their return.